Your stay, verified in minutes.
The Stay Portal is the secure identity gateway trusted by leading hospitality operators worldwide — so guests can check in with confidence and zero friction.
Three simple steps.
Total peace of mind.
No accounts to create and no paperwork — just a quick, one-time identity check before your stay. A calm, guided flow designed to feel as effortless as it is secure.
Capture your ID
Snap a photo of your passport, ID card, or driver’s licence. Our scanner guides you to a perfect capture in seconds — no app download required.
Confirm it’s you
A quick, private liveness check matches you to your document. It happens on-device in moments and confirms a real person — not a photo or a forgery.
You’re verified
Verification completes and your details are encrypted immediately. Your operator simply gets a green light confirming it’s you — with nothing more for you to do before your stay.
Reassurance built into every booking.
Verified guests & hosts
Identity checks on every booking keep our community safe and your stay protected.
Secure, transparent booking
Clear pricing with no hidden fees, and payments protected end to end.
Professionally managed
Quality-checked properties maintained by experienced operators, not amateurs.
Support around the clock
A real team on hand before, during and after your stay — whenever you need us.
Held to the standards the world trusts.
We don’t ask you to take our word for it. Our security and privacy practices are independently audited and certified against the most rigorous global frameworks.
CCPA compliant · Penetration-tested quarterly by independent security firms · 24/7 threat monitoring
It’s completely natural to be careful.
Sharing identification should never feel uncertain. Here’s exactly what happens to your information — in plain language.
Operators are often legally required to confirm who is staying at their property, and verification protects you too — it prevents anyone from booking or staying under your name. The Stay Portal handles this verification once, securely, well before you arrive.
Yes. Your document is encrypted the moment it’s captured using the same AES-256 and TLS 1.3 standards banks rely on. It’s stored in isolated, access-controlled vaults — never in plain text, never in an email, and never visible to advertisers or third parties. Our practices are independently audited under Cyber Essentials.
Only the specific operator you’re staying with, and only for the duration of your stay. Not other properties, not advertisers, not our own staff browsing for fun. Every access is logged in an audit trail you can review at any time from your privacy dashboard.
Never. We earn revenue from the operators who use our platform — not from your data. Your identity is used for one purpose only: confirming it’s you. We do not sell, rent, mine, or share it with any third party for any reason.
It’s automatically and permanently deleted after the retention period your stay requires — typically a few days past checkout. You don’t have to do anything. And if you’d like it gone sooner, you can delete it yourself with a single tap, anytime, and we’ll confirm once it’s erased.
Most guests finish in under 90 seconds — the average is 84. There’s no app to download and no account to create. Capture your document, confirm it’s you, and you’re verified.
Verification, reimagined around your peace of mind.
Millions of travellers verify with confidence through The Stay Portal. No app, no paperwork — just a quick, secure identity check when your operator asks you to verify before your stay.